State Farm® Insurance Agent Tim Good

"Excellent customer service! Candice made the process of getting renter’s insurance quick and stress-free. She explained everything clearly, answered all my questions patiently, and helped me choose the best coverage for my needs. Highly recommend their services to anyone looking for reliable and professional assistance!"

"Hands down the only Insurance agency you should consider in the University area. I joined the "Safe & Save" program on a suggestion from Marsha and my rate has consistently decreased over the last year. If you are young, looking for a reliable affordable rate with an agent that will take care of you..consider bringining your business here. 10/10, do recommend."

"Tim was very helpful with information even looking at when some of my tickets and incidents were coming off to save me some money. Justin took care of me a few weeks later when I was ready to explore further my switch to State Farm. Then Marsha handled my auto insurance policy on a Friday afternoon when everyone was already gone with excellence! Thank you to this amazing team!"

"I am beyond disappointed. I had been serviced by the Tim Good State Farm for almost two years and had no issues but that has changed in the last two months. After making changes to my policy and removing a vehicle I saw a drop in my monthly bill which was expected. The month following the price drop I saw in my State Farm app that $347 was due. I called the Tim Good office and spoke with Justin who informed me that he would have to have his superior take a look at my policy and call me back. Upon speaking with his superior she informed me that State Farm had misbilled me (charged me too little) for the month of December (2025) and that the difference needed to be paid to extend the policy from January 2026 to February 2026 . I asked her specifically "If I make the $347 payment today will I have to turn right back around in February and make another payment?" (at the time of the call it was Jan 23) She ensured me that I would not need to make another payment until March of 2026; as this $347 payment would square away the misbill by State Farm. Despite the incorrect billing not being my fault I paid the $347 believing my insurance was good until March 2026. Today 2/11/2026 I receive a text saying my insurance was due to lapse. I call and speak with Justin yet again who informs me that it would be another $347 to extend the policy from Feb 2026 to Mar 2026. The notes that Justin said were left from my previous call with his superior stated different information that what I have listed above. I now understand that the information provided to me on my original call (Jan 23) was just to get me off of the phone. In a state like North Carolina misinformation about insurance can result in the loss of license. Not to mention when a company makes a mistake and the customer is forced to front the bill."

"Tim Good State Farm is the way to go with insurance. Bundle your home and Auto and save. I have been with them for many years and recently my Son went to them and saved quite a bit. Now I am encouraging all my friends to go and bundle with them."

"Excellent service, very personable! I love having an agent I can contact directly and who is so close!"

"Great service from a great agent."

"I love the curtiness the kindness and the fact that they know what they're doing up there I appreciate y'all thank you very much State Farm and Candice and the rest of them"

"I was helped by Miss Candice and she was professional and was happy to help me with auto insurance quotes. I’ve been with Tim Good for some years now and this agent and his staff are the best in the Carolinas!"

"I worked with Justin here. Every-time I called he picked up and was so professional on the phone-such a pleasure to work with.

I like the agency and definitely recommend Justin"

"It amazing place the lady in there she always helping me out with everything she nice so I recommend to come here"

"The professionalism, efficiency, and overall customer service of this office is outstanding. Would highly recommend to anyone searching for an agent."

"Candice Simmons is very kind & sweet and was able to get me in & out with a new quote. Thank you"

"Candice is EVERYTHING all the time… responsive and consistently with genuine kindness which is so rare today. Whether I call or email she is prompt and patient in explaining and thorough in seeking answers to my questions. She’s definitely an asset here and a person I appreciate time and time again!"

"Candice was very helpful and informative appreciate the support."

"I recently interacted with Candice. She made everything super easy and was very responsive to my questions, phone calls, and email communication. I really appreciate her efficiency and her professional manner."

"I had a great experience with State Farm! Thanks to Candice Simmons and Tim! They were very helpful in getting the information I needed updated and handled everything in a reasonable amount of time. The communication was clear, and the process was smooth from start to finish. I really appreciate their professionalism and efficiency—thank you for making things easy!"

"This State Farm office truly lives up to the saying, “Like a good neighbor, State Farm is there!” The customer service here is unmatched, they make you feel like family, not just a client.

Marsha is phenomenal and a true asset to the company. Her warm, personable nature and deep knowledge of her work shine through in every interaction. She goes above and beyond to make you feel valued and cared for!"

"Candice was very helpful when i needed a quote for renters insurance. Very professional.Thanks again for your help ."

"Called the office late in the day and within the hour Marsha had my new car insurance added to existing policy and also suggested approach to save some money. Binder and Insurance card received before I left new car dealer lot! Thanks for the great customer service."

"Tim Good and his office are 2nd to none. Expect nothing but superb customer service. They are always prompt and cordial when responding to questions or concerns. Marsha is a delight to work with and makes sure everything is resolved. Thanks for all you do!"

"Marsha has always been there to assist with every need. Thank you!"

"I cannot say enough great things about Candice Simmons. Through a very busy transition — moving to a new state, updating my renters insurance, and then purchasing a new home — she made everything seamless.

She was incredibly responsive, patient, and knowledgeable, walking me through each step so I always knew exactly what to expect. From updating my renters agreement to setting up my new homeowners policy, she made what could have been a stressful process feel easy and stress-free.

It’s rare to find someone so proactive and genuinely invested in their clients’ peace of mind. I truly appreciate the level of service and care I’ve received and would highly recommend Tim Goods Agency to anyone looking for an insurance agent who goes above and beyond."

"Always great service and the best prices Justin’s response time is incredible. I have been with Tim Good State Farm since 2017. Thank you for such great service"

"Candice is amazing!!!! Excellent, professional service. I would highly recommend her for all your insurance needs. I wish I found years ago, it would have saved me a lot of grief and money."