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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of T'shylah Greenidge

T'shylah Greenidge

October 15, 2024

5  out of  5
rating by T'shylah Greenidge
"I’ve had outstanding and pleasant interactions with everyone in the office. Recently, I worked with Justin, who handled my requests swiftly. I received all the information and documents needed in record time. I was actually amazed on how quickly he responded to my email. Customer service is excellent and each person I work with is efficient. I highly recommend this office for insurance needs."
We responded:
"Thank you for your kind review, T'shylah! I am thrilled to hear that you've had such nice interactions with our team and that Justin was able to assist you. Providing excellent customer service is our top priority, and I am so glad to know we've met your expectations! - Tim"
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Ms. M.

October 15, 2024

5  out of  5
rating by Ms. M.
"Justin is so helpful, patient, and courteous! I called off and on for several months before deciding to go with State Farm; each time, Justin was so helpful and patient, and had the best customer service! He is knowledgeable and professional. I am happy to be with State Farm, and glad that I was able to work with Justin. The entire agency is excellent!!"
We responded:
"Thank you for your kind words! I am thrilled to hear that Justin provided such helpful, patient, and professional service throughout your decision process. It's wonderful to know you're happy with your choice to join State Farm, and we're grateful to have you with us! If you ever need anything, feel free to reach out! — Tim"
Profile photo of Adilene Ramirez (adiramirez515)

Adilene Ramirez (adiramirez515)

September 23, 2024

5  out of  5
rating by Adilene Ramirez (adiramirez515)
"Good service from agents."
We responded:
"Thank you Adilene! We always appreciate excellent reviews especially when someone has received good service. Have a great week!"
Profile photo of Tri Tran

Tri Tran

August 28, 2024

5  out of  5
rating by Tri Tran
"Justin of this office is the best; big heart, has empathy with my case. Spending large of time to help me. Thanks Justin."
We responded:
"Thank you for the kind words! Yes Justin does have a big heart. Ty!!!"
Profile photo of Jamie Stewart

Jamie Stewart

June 27, 2024

5  out of  5
rating by Jamie Stewart
"Tim Good’s agency is always friendly and always gets me exactly what I need, when I need it. Special mention to Marsha for promptly responding to my many emails!"
We responded:
"Thanks Jamie!!! Marsha is really quick to respond. We appreciate your business. "
Profile photo of N. M

N. M

May 7, 2024

5  out of  5
rating by N. M
"I love this branch. They are respectful and responsive. Everyone I speak with is always so helpful. Keep up the good work!"
We responded:
"Thank you for the kind review!!!! It goes both ways and we appreciate you too!!!"
Profile photo of arsalan ali

arsalan ali

February 28, 2024

5  out of  5
rating by arsalan ali
"Just moved to NC from NY. Justin helped me take care of my renters insurance and vehicle insurance with quick and precise details. Would def recommend!"
We responded:
"Thank you for the review! Yes, Justin is very good at his job. Hope you are enjoying NC!!!"
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Nic Johnson

February 27, 2024

5  out of  5
rating by Nic Johnson
"Tim & his team are great to deal with! Highly recommend for all your insurance needs!"
We responded:
"Thanks Nic! Always great to see you and we really appreciate the review. Hope the rest of your week is great!"
Profile photo of Kevin Le

Kevin Le

February 20, 2024

5  out of  5
rating by Kevin Le
"Olivia was great! Pulled a quote for me in less than 15 minutes, worked it all out the same day."
We responded:
"Glad to hear that Olivia was able to help you quickly and efficiently, Kevin! Thank you for leaving us this review and the ⭐️⭐️⭐️⭐️⭐️!"
Profile photo of Matthew Kansas

Matthew Kansas

January 31, 2024

5  out of  5
rating by Matthew Kansas
"Working with Justin was an extremely smooth and straightforward experience. He made everything so easy!"
We responded:
"Thanks for the great review! Everyone likes easy and yes Justin does make it easy!"
Profile photo of Michael Wheeler

Michael Wheeler

January 26, 2024

5  out of  5
rating by Michael Wheeler
"I always get a timely response to my emails."
We responded:
"Thanks for the review! We are always trying to respond quickly. Hope you have a great weekend! Tim"
Profile photo of Jo Goodson

Jo Goodson

November 29, 2023

5  out of  5
rating by Jo Goodson
"All the folks we've worked with are excellent. Marsha is a joy to work with. Extremely patient!"
We responded:
"Thank you Jo for the 5 Star review! Marsha is very thorough and patient …..especially with me 😁. Please call us or stop by anytime you have a question. Take care!"
Profile photo of Dennis Showalter

Dennis Showalter

November 18, 2023

5  out of  5
rating by Dennis Showalter
"Been using State Farm for a while now, and always there when I need questions answered or changes in my policy. Mrs. Roman is always there to talk to me and assist in a moments notice and give me her best recommendations. She is my Jake."
We responded:
"Marsha is our Jake! Thank you so much for the review and trusting us with your insurance needs. Have a wonderful Thanksgiving and give us a call if you need anything! Tim"
Profile photo of Denise Showalter

Denise Showalter

November 18, 2023

5  out of  5
rating by Denise Showalter
"Great office. Goes above and beyond what other insurance offices do. Amazing customer service"
We responded:
"Thank you Denise for the awesome review! Call, text or email anytime and we’ll be glad to help!"
Profile photo of Allen Stilwell

Allen Stilwell

November 17, 2023

5  out of  5
rating by Allen Stilwell
"Tim Good has been my insurance agent for more than 20 years. He has always looked out for my wife and me as things change over the years to keep our insurance needs up to date."
We responded:
"Thank you for the review, Allen! I am happy I could help you and Danielle for the last 20 years with insurance! I hope to help you for many more. I appreciate you! Tim"
Profile photo of Barbara Good

Barbara Good

November 14, 2023

5  out of  5
rating by Barbara Good
"Tim Good has been my State Farm Agent for 6 years. I have always had great service from him and his staff"
We responded:
"You’re the best!! Love you!"
Profile photo of Cassie Knox

Cassie Knox

August 17, 2023

5  out of  5
rating by Cassie Knox
"Good insurance at good rate"
We responded:
"Thank you Cassie for the review! Hope your week is a good one!"
Profile photo of Mary Floyd

Mary Floyd

June 21, 2023

5  out of  5
rating by Mary Floyd
"Marsha customer service is always 👌 💯"
We responded:
"Thank you Mary for the review! We are always looking to do the best we can. Please let us know how we can earn Five Stars from your review the next time you are in the office. "
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B

February 24, 2023

1  out of  5
rating by B
"Misinformation , poor communication , horrible customer from Marsha Román Office Manager. Tim Good Is great."
We responded:
"I am so sorry to hear. I have no idea who this is. Please call me asap as this makes no sense to me. Tim 704-548-3636"
Profile photo of Rehan Kidwai

Rehan Kidwai

February 21, 2023

5  out of  5
rating by Rehan Kidwai
"Tim & Marsha working hard for their policy holders. I am greatly satisfied for their services, words are not enough to thanks to them."
We responded:
"We really appreciate the kinds words. Please call us anytime we can help!!!"
Profile photo of Kenny Coble

Kenny Coble

February 14, 2023

5  out of  5
rating by Kenny Coble
"Tim is just a great guy. He is responsive and has always been there when we needed him, whether it was a new car or a flooded basement."
We responded:
"Thanks Kenny! Hope to see you and the family on a ball field soon!"
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cool poster

February 6, 2023

5  out of  5
rating by cool poster
"These guys and girls are great. I moved from ch to another city and have kept my coverage with them. Whenever I have an issue they handle it quickly and for that I am thankful. Great service ."
We responded:
"I am glad we could help so quickly! Thank you for the kind words!"
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Mandy Meddaugh

February 1, 2023

5  out of  5
rating by Mandy Meddaugh
"Jared provided excellent customer service! He was thorough and timely with his follow ups."
We responded:
"Thanks Mandy!!! Hope you and the family are doing great! Tim"
Profile photo of Mandy Giannini

Mandy Giannini

January 25, 2023

5  out of  5
rating by Mandy Giannini
"Jared John is absolutely FANTASTIC! Jared was SO very helpful in walking me through the process of insuring my 16 year old daughter and providing me with the necessary documents required by the NC DMV. Without him, we would've been completely lost! He was informative, polite, professional and VERY PROMPT! He provided EXCELLENT and punctual customer service! Thank you!"
We responded:
"Wow! Thank you so much for the kind words. We really appreciate having you as a customer!"
Profile photo of Patricia F Serrette

Patricia F Serrette

January 24, 2023

5  out of  5
rating by Patricia F Serrette
"I was referred to Tim Good through my Realtor Andre Dockery. I initially spoke with Tim, but later more so with Jared. Jared delivered exceptional customer service from start to finish. He provided explanations for each line quote that was featured and did not appear to be rushed in any way. He was engaging and pleasant in his delivery. I definitely recommend giving them your business."
We responded:
"Thank you Patricia for the kind words! We look forward to serving you."